Privacy Policy

Effective Date: September 11, 2025
Website: shenagrotrading.com
Company Name: Shen Agro Trading Limited
Registered Address: 308 Central High Street, Adjiringanor – Accra, Ghana
Contact Email: info@shenagrotrading.com

Who we are

Shen Agro Trading Limited operates the website shenagrotrading.com. We are committed to protecting your privacy and ensuring transparency in how we handle your personal data. For any privacy-related concerns, you may contact us via email or through our website’s contact page.

What Personal Data We Collect and Why We Collect It

We collect various types of personal data to provide and improve our services:

• Identity Data: Name, email address.
• Usage Data: Pages visited, time spent, interactions
• Cookies and Tracking Data: Session and persistent cookies, web beacons.
• Communication Data: Contact form submissions, customer service interactions

We collect this data to:

• Provide and maintain our services.
• Analyze usage trends and improve performance.
• Ensure security.

Legal bases for data collection include user consent, contractual necessity, and legitimate business interests.

Contact Forms

If you submit a contact form, we collect:

• Name
• Email address
• Message content

We retain submissions for up to 6 months for customer service purposes. We do not use this data for marketing unless explicitly consented.

Cookies

Our website uses cookies for functionality, analytics, and user experience. Types include:

• Essential Cookies: Required for core site functionality.
• Preference Cookies: Remember user settings.
• Analytics Cookies: Track usage patterns.
• Marketing Cookies: May be used for promotional purposes.

Analytics

We may use analytics tools to understand user behavior. These tools may collect anonymized data such as:

• Page views
• Time spent
• Device type

Users can opt out of analytics tracking via browser settings or plugin-specific opt-out mechanisms. Refer to the analytics provider’s privacy policy for more information.

Who We Share Your Data With

We may share your data with:

• Service Providers: For hosting, analytics, and communication.
• Affiliates: Within our corporate group.
• Legal Authorities: If required by law.

Each third party is required to comply with applicable data protection laws. Where possible, we link to their privacy policies.

How Long We Retain Your Data

We retain data based on its purpose:

• Contact form entries: 6 months.
• Analytics records: 1 year.

Retention may be extended to comply with legal obligations.

What Rights You Have Over Your Data

You have the right to:

• Access your personal data.
• Request correction or deletion.
• Withdraw consent.
• Object to processing.
• Request data portability.

To exercise these rights, contact us via email or through your account settings.

Where Your Data Is Sent

Your data may be transferred outside Ghana or the European Union. We ensure that such transfers comply with data protection standards through:

• Contractual safeguards.
• Secure hosting environments.
• Agreements with third-party providers.

Contact Information

For privacy-related inquiries, contact:

Email: info@shenagrotrading.com
Website Contact Page: shenagrotrading.com/#contact